@inbook{13791,
  abstract     = {{Based on 20 personal in-depth interviews, we developed the Service Robot Embarrassment Perception Framework (SR-EPF). We identify different sources for embarrassment in the service encounter. Furthermore, the framework discusses the role of anonymity, discretion, privacy, feelings and mind and interpersonal for different types of AI and which coping customers apply reduce the feeling of embarrassment.}},
  author       = {{Paluch, Stefanie and Wittkop, Thomas}},
  booktitle    = {{ Künstliche Intelligenz im Dienstleistungsmanagement  Band 2: Einsatzfelder – Akzeptanz – Kundeninteraktionen}},
  editor       = {{Bruhn, Manfred and Hadwich, Karsten}},
  isbn         = {{978-3-658-34325-5}},
  keywords     = {{ELISPOT, Expression Systems, Social Phobia, Social Perception, Social Robotics, Special Purpose and Application-Based Systems, Human-Robot Interaction in Assistive Technologies}},
  pages        = {{445–469}},
  publisher    = {{Springer Gabler}},
  title        = {{{Do You Care What Robots Think? – Embarrassing Encounters with Service Robots}}},
  doi          = {{https://link.springer.com/chapter/10.1007/978-3-658-34326-2_18}},
  year         = {{2021}},
}