[{"status":"public","publication":"Proceedings of the ACM on Human-Computer Interaction","author":[{"id":"87331","full_name":"Kudic, Muhamed","first_name":"Muhamed","last_name":"Kudic"},{"full_name":"Krüger, Max","first_name":"Max","last_name":"Krüger"},{"last_name":"Gerbracht","first_name":"Marc","full_name":"Gerbracht, Marc"},{"last_name":"Ahmadi","full_name":"Ahmadi, Michael","first_name":"Michael"},{"last_name":"Boden","first_name":"Alexander","full_name":"Boden, Alexander"},{"last_name":"Stein","first_name":"Martin","full_name":"Stein, Martin"},{"last_name":"Kotthaus","first_name":"Christoph","full_name":"Kotthaus, Christoph"},{"full_name":"Vitt, Nico","first_name":"Nico","last_name":"Vitt"},{"first_name":"David","full_name":"Unbehaun, David","last_name":"Unbehaun"},{"full_name":"Tolmie, Peter","first_name":"Peter","last_name":"Tolmie"},{"full_name":"Wulf, Volker","first_name":"Volker","last_name":"Wulf"}],"publisher":"Association for Computing Machinery (ACM)","publication_status":"published","jel":["D80"],"abstract":[{"lang":"eng","text":"Previous CSCW research has paid increasing attention to regional innovation systems providing the context for CSCW research and design. In this paper we provide insights into attempts to intervene in such a regional innovation system via practice-oriented activities. Our findings describe experiences of co-creating knowledge around digitization of SMEs on a regional level, beyond individual company contexts. We reflect on the benefits and challenges such an approach affords and highlight the importance of interpersonal relationships and similarities between practices in different contexts to enable intended but also initially unexpected knowledge spillovers. Our findings highlight how a praxeological approach to CSCW can be influential in regional development programs, and open this field to CSCW research and design. We draw out lessons for similar interventions and outline fruitful avenues for future research."}],"publication_identifier":{"issn":["2573-0142"]},"volume":8,"intvolume":"         8","title":"Knowledge Spillover: Between Serendipity and Strategic Planning - Lessons for Practice-oriented Interventions into Regional Innovation Systems","page":"Article No.: 86, Pages 1 - 26","keyword":["Regional Development","Co-creation","Spillover","Knowledge Management"],"place":"New York, NY","quality_controlled":"1","extern":"1","corporate_editor":["Association for Computing Machinery"],"language":[{"iso":"eng"}],"_id":"12695","editor":[{"last_name":"Nichols","first_name":"Jeff","full_name":"Nichols, Jeff"}],"year":"2024","conference":{"start_date":"2024-04-01","end_date":"2024-04-01","name":"PACMHCI V8, CSCW1"},"type":"conference_editor_article","citation":{"apa":"Kudic, M., Krüger, M., Gerbracht, M., Ahmadi, M., Boden, A., Stein, M., Kotthaus, C., Vitt, N., Unbehaun, D., Tolmie, P., &#38; Wulf, V. (2024). Knowledge Spillover: Between Serendipity and Strategic Planning - Lessons for Practice-oriented Interventions into Regional Innovation Systems. In J. Nichols &#38; Association for Computing Machinery (Eds.), <i>Proceedings of the ACM on Human-Computer Interaction</i> (Vol. 8, p. Article No.: 86, Pages 1-26). Association for Computing Machinery (ACM). <a href=\"https://doi.org/10.1145/3637363\">https://doi.org/10.1145/3637363</a>","din1505-2-1":"<span style=\"font-variant:small-caps;\"><span style=\"font-variant:small-caps;\">Kudic, Muhamed</span> ; <span style=\"font-variant:small-caps;\">Krüger, Max</span> ; <span style=\"font-variant:small-caps;\">Gerbracht, Marc</span> ; <span style=\"font-variant:small-caps;\">Ahmadi, Michael</span> ; <span style=\"font-variant:small-caps;\">Boden, Alexander</span> ; <span style=\"font-variant:small-caps;\">Stein, Martin</span> ; <span style=\"font-variant:small-caps;\">Kotthaus, Christoph</span> ; <span style=\"font-variant:small-caps;\">Vitt, Nico</span> ; u. a.</span> ; <span style=\"font-variant:small-caps;\">Nichols, J.</span> ; <span style=\"font-variant:small-caps;\">Association for Computing Machinery</span> (Hrsg.): <i>Knowledge Spillover: Between Serendipity and Strategic Planning - Lessons for Practice-oriented Interventions into Regional Innovation Systems</i>. Bd. 8. New York, NY : Association for Computing Machinery (ACM), 2024","mla":"Kudic, Muhamed, et al. “Knowledge Spillover: Between Serendipity and Strategic Planning - Lessons for Practice-Oriented Interventions into Regional Innovation Systems.” <i>Proceedings of the ACM on Human-Computer Interaction</i>, edited by Jeff Nichols and Association for Computing Machinery, vol. 8, Association for Computing Machinery (ACM), 2024, p. Article No.: 86, Pages 1-26, <a href=\"https://doi.org/10.1145/3637363\">https://doi.org/10.1145/3637363</a>.","chicago":"Kudic, Muhamed, Max Krüger, Marc Gerbracht, Michael Ahmadi, Alexander Boden, Martin Stein, Christoph Kotthaus, et al. <i>Knowledge Spillover: Between Serendipity and Strategic Planning - Lessons for Practice-Oriented Interventions into Regional Innovation Systems</i>. Edited by Jeff Nichols and Association for Computing Machinery. <i>Proceedings of the ACM on Human-Computer Interaction</i>. Vol. 8. New York, NY: Association for Computing Machinery (ACM), 2024. <a href=\"https://doi.org/10.1145/3637363\">https://doi.org/10.1145/3637363</a>.","van":"Kudic M, Krüger M, Gerbracht M, Ahmadi M, Boden A, Stein M, et al. Knowledge Spillover: Between Serendipity and Strategic Planning - Lessons for Practice-oriented Interventions into Regional Innovation Systems. Nichols J, Association for Computing Machinery, editors. Vol. 8, Proceedings of the ACM on Human-Computer Interaction. New York, NY: Association for Computing Machinery (ACM); 2024.","ieee":"M. Kudic <i>et al.</i>, <i>Knowledge Spillover: Between Serendipity and Strategic Planning - Lessons for Practice-oriented Interventions into Regional Innovation Systems</i>, vol. 8. New York, NY: Association for Computing Machinery (ACM), 2024, p. Article No.: 86, Pages 1-26. doi: <a href=\"https://doi.org/10.1145/3637363\">10.1145/3637363</a>.","bjps":"<b>Kudic M <i>et al.</i></b> (2024) <i>Knowledge Spillover: Between Serendipity and Strategic Planning - Lessons for Practice-Oriented Interventions into Regional Innovation Systems</i>, Nichols J and Association for Computing Machinery (eds). New York, NY: Association for Computing Machinery (ACM).","chicago-de":"Kudic, Muhamed, Max Krüger, Marc Gerbracht, Michael Ahmadi, Alexander Boden, Martin Stein, Christoph Kotthaus, u. a. 2024. <i>Knowledge Spillover: Between Serendipity and Strategic Planning - Lessons for Practice-oriented Interventions into Regional Innovation Systems</i>. Hg. von Jeff Nichols und Association for Computing Machinery. <i>Proceedings of the ACM on Human-Computer Interaction</i>. Bd. 8. New York, NY: Association for Computing Machinery (ACM). doi:<a href=\"https://doi.org/10.1145/3637363\">10.1145/3637363</a>, .","ufg":"<b>Kudic, Muhamed u. a.</b>: Knowledge Spillover: Between Serendipity and Strategic Planning - Lessons for Practice-oriented Interventions into Regional Innovation Systems, Bd. 8, hg. von Nichols, Jeff, Association for Computing Machinery, New York, NY 2024.","havard":"M. Kudic, M. Krüger, M. Gerbracht, M. Ahmadi, A. Boden, M. Stein, C. Kotthaus, N. Vitt, D. Unbehaun, P. Tolmie, V. Wulf, Knowledge Spillover: Between Serendipity and Strategic Planning - Lessons for Practice-oriented Interventions into Regional Innovation Systems, Association for Computing Machinery (ACM), New York, NY, 2024.","short":"M. Kudic, M. Krüger, M. Gerbracht, M. Ahmadi, A. Boden, M. Stein, C. Kotthaus, N. Vitt, D. Unbehaun, P. Tolmie, V. Wulf, Knowledge Spillover: Between Serendipity and Strategic Planning - Lessons for Practice-Oriented Interventions into Regional Innovation Systems, Association for Computing Machinery (ACM), New York, NY, 2024.","ama":"Kudic M, Krüger M, Gerbracht M, et al. <i>Knowledge Spillover: Between Serendipity and Strategic Planning - Lessons for Practice-Oriented Interventions into Regional Innovation Systems</i>. Vol 8. (Nichols J, Association for Computing Machinery, eds.). Association for Computing Machinery (ACM); 2024:Article No.: 86, Pages 1-26. doi:<a href=\"https://doi.org/10.1145/3637363\">10.1145/3637363</a>"},"user_id":"83781","date_updated":"2025-03-14T07:54:46Z","department":[{"_id":"DEP5000"},{"_id":"DEP5032"}],"date_created":"2025-03-12T07:45:36Z","doi":"10.1145/3637363"},{"publication_status":"published","abstract":[{"lang":"eng","text":"Smart services have become increasingly important in the last few years. The provision of smart services combined with product portfolios is advantageous because individual contexts of customers who use the products are addressed. While various and frequently changing data are collected and analyzed, specific knowledge is necessary to turn data into valuable information. A knowledge management system (KMS) adapted to requirements of provided smart services is necessary to aggregate, maintain, and provide knowledge. With a comprehensive literature review over 157 papers, we extracted requirements for KMS for smart services (Smart Service KMS). We present ten design principles derived from the requirements focusing on how tailored Smart Service KMS can be designed. We contribute to the theory by providing an overview about crucial requirements of Smart Service KMS. Practitioners can use our design principles to develop efficient Smart Service KMS"}],"author":[{"last_name":"Dreyer","full_name":"Dreyer, Sonja","first_name":"Sonja"},{"full_name":"Werth, Oliver ","first_name":"Oliver ","last_name":"Werth"},{"last_name":"Olivotti","full_name":"Olivotti, Daniel","first_name":"Daniel"},{"id":"77748","first_name":"Nadine","full_name":"Guhr, Nadine","orcid":"0000-0001-8812-1488","last_name":"Guhr"},{"last_name":"Breitner","full_name":"Breitner, Michael H.","first_name":"Michael H."}],"publisher":"Indiana University Press","publication":"e-Service Journal","issue":"2","status":"public","article_type":"original","title":"Knowledge Management Systems for Smart Services: A Synthesis of Design Principles ","volume":13,"intvolume":"        13","publication_identifier":{"issn":["1528-8226 "],"eissn":["1528-8234"]},"_id":"7458","language":[{"iso":"eng"}],"place":"Bloomington, Ind.","quality_controlled":"1","page":"27-67","keyword":["Design Principles","Design Science Research","Knowledge Management Systems","Smart Service KMS","Smart Services"],"doi":"10.2979/eservicej.13.2.02","user_id":"83781","date_updated":"2024-08-23T06:09:13Z","department":[{"_id":"DEP1523"}],"date_created":"2022-04-06T11:32:53Z","citation":{"apa":"Dreyer, S., Werth, O., Olivotti, D., Guhr, N., &#38; Breitner, M. H. (2021). Knowledge Management Systems for Smart Services: A Synthesis of Design Principles . <i>E-Service Journal</i>, <i>13</i>(2), 27–67. <a href=\"https://doi.org/10.2979/eservicej.13.2.02\">https://doi.org/10.2979/eservicej.13.2.02</a>","din1505-2-1":"<span style=\"font-variant:small-caps;\">Dreyer, Sonja</span> ; <span style=\"font-variant:small-caps;\">Werth, Oliver </span> ; <span style=\"font-variant:small-caps;\">Olivotti, Daniel</span> ; <span style=\"font-variant:small-caps;\">Guhr, Nadine</span> ; <span style=\"font-variant:small-caps;\">Breitner, Michael H.</span>: Knowledge Management Systems for Smart Services: A Synthesis of Design Principles . In: <i>e-Service Journal</i> Bd. 13. Bloomington, Ind., Indiana University Press (2021), Nr. 2, S. 27–67","chicago":"Dreyer, Sonja, Oliver  Werth, Daniel Olivotti, Nadine Guhr, and Michael H. Breitner. “Knowledge Management Systems for Smart Services: A Synthesis of Design Principles .” <i>E-Service Journal</i> 13, no. 2 (2021): 27–67. <a href=\"https://doi.org/10.2979/eservicej.13.2.02\">https://doi.org/10.2979/eservicej.13.2.02</a>.","mla":"Dreyer, Sonja, et al. “Knowledge Management Systems for Smart Services: A Synthesis of Design Principles .” <i>E-Service Journal</i>, vol. 13, no. 2, 2021, pp. 27–67, <a href=\"https://doi.org/10.2979/eservicej.13.2.02\">https://doi.org/10.2979/eservicej.13.2.02</a>.","ieee":"S. Dreyer, O. Werth, D. Olivotti, N. Guhr, and M. H. Breitner, “Knowledge Management Systems for Smart Services: A Synthesis of Design Principles ,” <i>e-Service Journal</i>, vol. 13, no. 2, pp. 27–67, 2021, doi: <a href=\"https://doi.org/10.2979/eservicej.13.2.02\">10.2979/eservicej.13.2.02</a>.","van":"Dreyer S, Werth O, Olivotti D, Guhr N, Breitner MH. Knowledge Management Systems for Smart Services: A Synthesis of Design Principles . e-Service Journal. 2021;13(2):27–67.","bjps":"<b>Dreyer S <i>et al.</i></b> (2021) Knowledge Management Systems for Smart Services: A Synthesis of Design Principles . <i>e-Service Journal</i> <b>13</b>, 27–67.","chicago-de":"Dreyer, Sonja, Oliver  Werth, Daniel Olivotti, Nadine Guhr und Michael H. Breitner. 2021. Knowledge Management Systems for Smart Services: A Synthesis of Design Principles . <i>e-Service Journal</i> 13, Nr. 2: 27–67. doi:<a href=\"https://doi.org/10.2979/eservicej.13.2.02\">10.2979/eservicej.13.2.02</a>, .","ufg":"<b>Dreyer, Sonja u. a.</b>: Knowledge Management Systems for Smart Services: A Synthesis of Design Principles , in: <i>e-Service Journal</i> 13 (2021), H. 2,  S. 27–67.","havard":"S. Dreyer, O. Werth, D. Olivotti, N. Guhr, M.H. Breitner, Knowledge Management Systems for Smart Services: A Synthesis of Design Principles , E-Service Journal. 13 (2021) 27–67.","short":"S. Dreyer, O. Werth, D. Olivotti, N. Guhr, M.H. Breitner, E-Service Journal 13 (2021) 27–67.","ama":"Dreyer S, Werth O, Olivotti D, Guhr N, Breitner MH. Knowledge Management Systems for Smart Services: A Synthesis of Design Principles . <i>e-Service Journal</i>. 2021;13(2):27-67. doi:<a href=\"https://doi.org/10.2979/eservicej.13.2.02\">10.2979/eservicej.13.2.02</a>"},"type":"scientific_journal_article","year":"2021"}]