---
_id: '12695'
abstract:
- lang: eng
  text: Previous CSCW research has paid increasing attention to regional innovation
    systems providing the context for CSCW research and design. In this paper we provide
    insights into attempts to intervene in such a regional innovation system via practice-oriented
    activities. Our findings describe experiences of co-creating knowledge around
    digitization of SMEs on a regional level, beyond individual company contexts.
    We reflect on the benefits and challenges such an approach affords and highlight
    the importance of interpersonal relationships and similarities between practices
    in different contexts to enable intended but also initially unexpected knowledge
    spillovers. Our findings highlight how a praxeological approach to CSCW can be
    influential in regional development programs, and open this field to CSCW research
    and design. We draw out lessons for similar interventions and outline fruitful
    avenues for future research.
author:
- first_name: Muhamed
  full_name: Kudic, Muhamed
  id: '87331'
  last_name: Kudic
- first_name: Max
  full_name: Krüger, Max
  last_name: Krüger
- first_name: Marc
  full_name: Gerbracht, Marc
  last_name: Gerbracht
- first_name: Michael
  full_name: Ahmadi, Michael
  last_name: Ahmadi
- first_name: Alexander
  full_name: Boden, Alexander
  last_name: Boden
- first_name: Martin
  full_name: Stein, Martin
  last_name: Stein
- first_name: Christoph
  full_name: Kotthaus, Christoph
  last_name: Kotthaus
- first_name: Nico
  full_name: Vitt, Nico
  last_name: Vitt
- first_name: David
  full_name: Unbehaun, David
  last_name: Unbehaun
- first_name: Peter
  full_name: Tolmie, Peter
  last_name: Tolmie
- first_name: Volker
  full_name: Wulf, Volker
  last_name: Wulf
citation:
  ama: 'Kudic M, Krüger M, Gerbracht M, et al. <i>Knowledge Spillover: Between Serendipity
    and Strategic Planning - Lessons for Practice-Oriented Interventions into Regional
    Innovation Systems</i>. Vol 8. (Nichols J, Association for Computing Machinery,
    eds.). Association for Computing Machinery (ACM); 2024:Article No.: 86, Pages
    1-26. doi:<a href="https://doi.org/10.1145/3637363">10.1145/3637363</a>'
  apa: 'Kudic, M., Krüger, M., Gerbracht, M., Ahmadi, M., Boden, A., Stein, M., Kotthaus,
    C., Vitt, N., Unbehaun, D., Tolmie, P., &#38; Wulf, V. (2024). Knowledge Spillover:
    Between Serendipity and Strategic Planning - Lessons for Practice-oriented Interventions
    into Regional Innovation Systems. In J. Nichols &#38; Association for Computing
    Machinery (Eds.), <i>Proceedings of the ACM on Human-Computer Interaction</i>
    (Vol. 8, p. Article No.: 86, Pages 1-26). Association for Computing Machinery
    (ACM). <a href="https://doi.org/10.1145/3637363">https://doi.org/10.1145/3637363</a>'
  bjps: '<b>Kudic M <i>et al.</i></b> (2024) <i>Knowledge Spillover: Between Serendipity
    and Strategic Planning - Lessons for Practice-Oriented Interventions into Regional
    Innovation Systems</i>, Nichols J and Association for Computing Machinery (eds).
    New York, NY: Association for Computing Machinery (ACM).'
  chicago: 'Kudic, Muhamed, Max Krüger, Marc Gerbracht, Michael Ahmadi, Alexander
    Boden, Martin Stein, Christoph Kotthaus, et al. <i>Knowledge Spillover: Between
    Serendipity and Strategic Planning - Lessons for Practice-Oriented Interventions
    into Regional Innovation Systems</i>. Edited by Jeff Nichols and Association for
    Computing Machinery. <i>Proceedings of the ACM on Human-Computer Interaction</i>.
    Vol. 8. New York, NY: Association for Computing Machinery (ACM), 2024. <a href="https://doi.org/10.1145/3637363">https://doi.org/10.1145/3637363</a>.'
  chicago-de: 'Kudic, Muhamed, Max Krüger, Marc Gerbracht, Michael Ahmadi, Alexander
    Boden, Martin Stein, Christoph Kotthaus, u. a. 2024. <i>Knowledge Spillover: Between
    Serendipity and Strategic Planning - Lessons for Practice-oriented Interventions
    into Regional Innovation Systems</i>. Hg. von Jeff Nichols und Association for
    Computing Machinery. <i>Proceedings of the ACM on Human-Computer Interaction</i>.
    Bd. 8. New York, NY: Association for Computing Machinery (ACM). doi:<a href="https://doi.org/10.1145/3637363">10.1145/3637363</a>,
    .'
  din1505-2-1: '<span style="font-variant:small-caps;"><span style="font-variant:small-caps;">Kudic,
    Muhamed</span> ; <span style="font-variant:small-caps;">Krüger, Max</span> ; <span
    style="font-variant:small-caps;">Gerbracht, Marc</span> ; <span style="font-variant:small-caps;">Ahmadi,
    Michael</span> ; <span style="font-variant:small-caps;">Boden, Alexander</span>
    ; <span style="font-variant:small-caps;">Stein, Martin</span> ; <span style="font-variant:small-caps;">Kotthaus,
    Christoph</span> ; <span style="font-variant:small-caps;">Vitt, Nico</span> ;
    u. a.</span> ; <span style="font-variant:small-caps;">Nichols, J.</span> ; <span
    style="font-variant:small-caps;">Association for Computing Machinery</span> (Hrsg.):
    <i>Knowledge Spillover: Between Serendipity and Strategic Planning - Lessons for
    Practice-oriented Interventions into Regional Innovation Systems</i>. Bd. 8. New
    York, NY : Association for Computing Machinery (ACM), 2024'
  havard: 'M. Kudic, M. Krüger, M. Gerbracht, M. Ahmadi, A. Boden, M. Stein, C. Kotthaus,
    N. Vitt, D. Unbehaun, P. Tolmie, V. Wulf, Knowledge Spillover: Between Serendipity
    and Strategic Planning - Lessons for Practice-oriented Interventions into Regional
    Innovation Systems, Association for Computing Machinery (ACM), New York, NY, 2024.'
  ieee: 'M. Kudic <i>et al.</i>, <i>Knowledge Spillover: Between Serendipity and Strategic
    Planning - Lessons for Practice-oriented Interventions into Regional Innovation
    Systems</i>, vol. 8. New York, NY: Association for Computing Machinery (ACM),
    2024, p. Article No.: 86, Pages 1-26. doi: <a href="https://doi.org/10.1145/3637363">10.1145/3637363</a>.'
  mla: 'Kudic, Muhamed, et al. “Knowledge Spillover: Between Serendipity and Strategic
    Planning - Lessons for Practice-Oriented Interventions into Regional Innovation
    Systems.” <i>Proceedings of the ACM on Human-Computer Interaction</i>, edited
    by Jeff Nichols and Association for Computing Machinery, vol. 8, Association for
    Computing Machinery (ACM), 2024, p. Article No.: 86, Pages 1-26, <a href="https://doi.org/10.1145/3637363">https://doi.org/10.1145/3637363</a>.'
  short: 'M. Kudic, M. Krüger, M. Gerbracht, M. Ahmadi, A. Boden, M. Stein, C. Kotthaus,
    N. Vitt, D. Unbehaun, P. Tolmie, V. Wulf, Knowledge Spillover: Between Serendipity
    and Strategic Planning - Lessons for Practice-Oriented Interventions into Regional
    Innovation Systems, Association for Computing Machinery (ACM), New York, NY, 2024.'
  ufg: '<b>Kudic, Muhamed u. a.</b>: Knowledge Spillover: Between Serendipity and
    Strategic Planning - Lessons for Practice-oriented Interventions into Regional
    Innovation Systems, Bd. 8, hg. von Nichols, Jeff, Association for Computing Machinery,
    New York, NY 2024.'
  van: 'Kudic M, Krüger M, Gerbracht M, Ahmadi M, Boden A, Stein M, et al. Knowledge
    Spillover: Between Serendipity and Strategic Planning - Lessons for Practice-oriented
    Interventions into Regional Innovation Systems. Nichols J, Association for Computing
    Machinery, editors. Vol. 8, Proceedings of the ACM on Human-Computer Interaction.
    New York, NY: Association for Computing Machinery (ACM); 2024.'
conference:
  end_date: 2024-04-01
  name: PACMHCI V8, CSCW1
  start_date: 2024-04-01
corporate_editor:
- Association for Computing Machinery
date_created: 2025-03-12T07:45:36Z
date_updated: 2025-03-14T07:54:46Z
department:
- _id: DEP5000
- _id: DEP5032
doi: 10.1145/3637363
editor:
- first_name: Jeff
  full_name: Nichols, Jeff
  last_name: Nichols
extern: '1'
intvolume: '         8'
jel:
- D80
keyword:
- Regional Development
- Co-creation
- Spillover
- Knowledge Management
language:
- iso: eng
page: 'Article No.: 86, Pages 1 - 26'
place: New York, NY
publication: Proceedings of the ACM on Human-Computer Interaction
publication_identifier:
  issn:
  - 2573-0142
publication_status: published
publisher: Association for Computing Machinery (ACM)
quality_controlled: '1'
status: public
title: 'Knowledge Spillover: Between Serendipity and Strategic Planning - Lessons
  for Practice-oriented Interventions into Regional Innovation Systems'
type: conference_editor_article
user_id: '83781'
volume: 8
year: '2024'
...
---
_id: '7458'
abstract:
- lang: eng
  text: Smart services have become increasingly important in the last few years. The
    provision of smart services combined with product portfolios is advantageous because
    individual contexts of customers who use the products are addressed. While various
    and frequently changing data are collected and analyzed, specific knowledge is
    necessary to turn data into valuable information. A knowledge management system
    (KMS) adapted to requirements of provided smart services is necessary to aggregate,
    maintain, and provide knowledge. With a comprehensive literature review over 157
    papers, we extracted requirements for KMS for smart services (Smart Service KMS).
    We present ten design principles derived from the requirements focusing on how
    tailored Smart Service KMS can be designed. We contribute to the theory by providing
    an overview about crucial requirements of Smart Service KMS. Practitioners can
    use our design principles to develop efficient Smart Service KMS
article_type: original
author:
- first_name: Sonja
  full_name: Dreyer, Sonja
  last_name: Dreyer
- first_name: 'Oliver '
  full_name: 'Werth, Oliver '
  last_name: Werth
- first_name: Daniel
  full_name: Olivotti, Daniel
  last_name: Olivotti
- first_name: Nadine
  full_name: Guhr, Nadine
  id: '77748'
  last_name: Guhr
  orcid: 0000-0001-8812-1488
- first_name: Michael H.
  full_name: Breitner, Michael H.
  last_name: Breitner
citation:
  ama: 'Dreyer S, Werth O, Olivotti D, Guhr N, Breitner MH. Knowledge Management Systems
    for Smart Services: A Synthesis of Design Principles . <i>e-Service Journal</i>.
    2021;13(2):27-67. doi:<a href="https://doi.org/10.2979/eservicej.13.2.02">10.2979/eservicej.13.2.02</a>'
  apa: 'Dreyer, S., Werth, O., Olivotti, D., Guhr, N., &#38; Breitner, M. H. (2021).
    Knowledge Management Systems for Smart Services: A Synthesis of Design Principles
    . <i>E-Service Journal</i>, <i>13</i>(2), 27–67. <a href="https://doi.org/10.2979/eservicej.13.2.02">https://doi.org/10.2979/eservicej.13.2.02</a>'
  bjps: '<b>Dreyer S <i>et al.</i></b> (2021) Knowledge Management Systems for Smart
    Services: A Synthesis of Design Principles . <i>e-Service Journal</i> <b>13</b>,
    27–67.'
  chicago: 'Dreyer, Sonja, Oliver  Werth, Daniel Olivotti, Nadine Guhr, and Michael
    H. Breitner. “Knowledge Management Systems for Smart Services: A Synthesis of
    Design Principles .” <i>E-Service Journal</i> 13, no. 2 (2021): 27–67. <a href="https://doi.org/10.2979/eservicej.13.2.02">https://doi.org/10.2979/eservicej.13.2.02</a>.'
  chicago-de: 'Dreyer, Sonja, Oliver  Werth, Daniel Olivotti, Nadine Guhr und Michael
    H. Breitner. 2021. Knowledge Management Systems for Smart Services: A Synthesis
    of Design Principles . <i>e-Service Journal</i> 13, Nr. 2: 27–67. doi:<a href="https://doi.org/10.2979/eservicej.13.2.02">10.2979/eservicej.13.2.02</a>,
    .'
  din1505-2-1: '<span style="font-variant:small-caps;">Dreyer, Sonja</span> ; <span
    style="font-variant:small-caps;">Werth, Oliver </span> ; <span style="font-variant:small-caps;">Olivotti,
    Daniel</span> ; <span style="font-variant:small-caps;">Guhr, Nadine</span> ; <span
    style="font-variant:small-caps;">Breitner, Michael H.</span>: Knowledge Management
    Systems for Smart Services: A Synthesis of Design Principles . In: <i>e-Service
    Journal</i> Bd. 13. Bloomington, Ind., Indiana University Press (2021), Nr. 2,
    S. 27–67'
  havard: 'S. Dreyer, O. Werth, D. Olivotti, N. Guhr, M.H. Breitner, Knowledge Management
    Systems for Smart Services: A Synthesis of Design Principles , E-Service Journal.
    13 (2021) 27–67.'
  ieee: 'S. Dreyer, O. Werth, D. Olivotti, N. Guhr, and M. H. Breitner, “Knowledge
    Management Systems for Smart Services: A Synthesis of Design Principles ,” <i>e-Service
    Journal</i>, vol. 13, no. 2, pp. 27–67, 2021, doi: <a href="https://doi.org/10.2979/eservicej.13.2.02">10.2979/eservicej.13.2.02</a>.'
  mla: 'Dreyer, Sonja, et al. “Knowledge Management Systems for Smart Services: A
    Synthesis of Design Principles .” <i>E-Service Journal</i>, vol. 13, no. 2, 2021,
    pp. 27–67, <a href="https://doi.org/10.2979/eservicej.13.2.02">https://doi.org/10.2979/eservicej.13.2.02</a>.'
  short: S. Dreyer, O. Werth, D. Olivotti, N. Guhr, M.H. Breitner, E-Service Journal
    13 (2021) 27–67.
  ufg: '<b>Dreyer, Sonja u. a.</b>: Knowledge Management Systems for Smart Services:
    A Synthesis of Design Principles , in: <i>e-Service Journal</i> 13 (2021), H.
    2,  S. 27–67.'
  van: 'Dreyer S, Werth O, Olivotti D, Guhr N, Breitner MH. Knowledge Management Systems
    for Smart Services: A Synthesis of Design Principles . e-Service Journal. 2021;13(2):27–67.'
date_created: 2022-04-06T11:32:53Z
date_updated: 2024-08-23T06:09:13Z
department:
- _id: DEP1523
doi: 10.2979/eservicej.13.2.02
intvolume: '        13'
issue: '2'
keyword:
- Design Principles
- Design Science Research
- Knowledge Management Systems
- Smart Service KMS
- Smart Services
language:
- iso: eng
page: 27-67
place: Bloomington, Ind.
publication: e-Service Journal
publication_identifier:
  eissn:
  - 1528-8234
  issn:
  - '1528-8226 '
publication_status: published
publisher: Indiana University Press
quality_controlled: '1'
status: public
title: 'Knowledge Management Systems for Smart Services: A Synthesis of Design Principles '
type: scientific_journal_article
user_id: '83781'
volume: 13
year: '2021'
...