---
_id: '686'
abstract:
- lang: eng
  text: A high level of productivity for current and future services is a critical
    success factor for companies. When the productivity of services is unknown or
    incorrect, resources are wasted and opportunities are missed. To respond to this
    challenge, a simulation modelfor the prospective description of a complex service
    provision was developed in order to support companies to create a robust offering
    of services.Focusing on the domain of factory planning, we illustrate howan extended
    Stochastic Resource-Constrained Project Scheduling Problem(SRCPSP) can be applied
    for developing proposals. The presented validation study confirms that the approach
    is capable to calculate and optimize the planning objectives when developing a
    service for complex engineering projects
author:
- first_name: Sven
  full_name: Tackenberg, Sven
  id: '71470'
  last_name: Tackenberg
- first_name: Sönke
  full_name: Duckwitz, Sönke
  last_name: Duckwitz
- first_name: Thilo Gerhard
  full_name: Gamber, Thilo Gerhard
  id: '71451'
  last_name: Gamber
citation:
  ama: 'Tackenberg S, Duckwitz S, Gamber TG. Robust Planning of the Provision of complex
    Services. In: Villmer F-J, Padoano E, Department of Production Engineering and
    Management, eds. <i>Production Engineering and Management</i>. Lemgo; 2018:271-281.'
  apa: Tackenberg, S., Duckwitz, S., &#38; Gamber, T. G. (2018). Robust Planning of
    the Provision of complex Services. In F.-J. Villmer, E. Padoano, &#38; Department
    of Production Engineering and Management (Eds.), <i>Production Engineering and
    Management</i> (pp. 271–281). Lemgo.
  bjps: <b>Tackenberg S, Duckwitz S and Gamber TG</b> (2018) Robust Planning of the
    Provision of Complex Services. In Villmer F-J, Padoano E and Department of Production
    Engineering and Management (eds), <i>Production Engineering and Management</i>.
    Lemgo, pp. 271–281.
  chicago: Tackenberg, Sven, Sönke Duckwitz, and Thilo Gerhard Gamber. “Robust Planning
    of the Provision of Complex Services.” In <i>Production Engineering and Management</i>,
    edited by Franz-Josef Villmer, Elio Padoano, and Department of Production Engineering
    and Management, 271–81. Lemgo, 2018.
  chicago-de: 'Tackenberg, Sven, Sönke Duckwitz und Thilo Gerhard Gamber. 2018. Robust
    Planning of the Provision of complex Services. In: <i>Production Engineering and
    Management</i>, hg. von Franz-Josef Villmer, Elio Padoano, und Department of Production
    Engineering and Management, 271–281. Lemgo.'
  din1505-2-1: '<span style="font-variant:small-caps;">Tackenberg, Sven</span> ; <span
    style="font-variant:small-caps;">Duckwitz, Sönke</span> ; <span style="font-variant:small-caps;">Gamber,
    Thilo Gerhard</span>: Robust Planning of the Provision of complex Services. In:
    <span style="font-variant:small-caps;">Villmer, F.-J.</span> ; <span style="font-variant:small-caps;">Padoano,
    E.</span> ; <span style="font-variant:small-caps;">Department of Production Engineering
    and Management</span> (Hrsg.): <i>Production Engineering and Management</i>. Lemgo,
    2018, S. 271–281'
  havard: 'S. Tackenberg, S. Duckwitz, T.G. Gamber, Robust Planning of the Provision
    of complex Services, in: F.-J. Villmer, E. Padoano, Department of Production Engineering
    and Management (Eds.), Production Engineering and Management, Lemgo, 2018: pp.
    271–281.'
  ieee: S. Tackenberg, S. Duckwitz, and T. G. Gamber, “Robust Planning of the Provision
    of complex Services,” in <i>Production Engineering and Management</i>, Lemgo,
    2018, no. 1, pp. 271–281.
  mla: Tackenberg, Sven, et al. “Robust Planning of the Provision of Complex Services.”
    <i>Production Engineering and Management</i>, edited by Franz-Josef Villmer et
    al., no. 1, 2018, pp. 271–81.
  short: 'S. Tackenberg, S. Duckwitz, T.G. Gamber, in: F.-J. Villmer, E. Padoano,
    Department of Production Engineering and Management (Eds.), Production Engineering
    and Management, Lemgo, 2018, pp. 271–281.'
  ufg: '<b>Tackenberg, Sven et. al. (2018)</b>: Robust Planning of the Provision of
    complex Services, in: Franz-Josef Villmer et. al. (Hgg.): <i>Production Engineering
    and Management</i>, Lemgo, S. 271–281.'
  van: 'Tackenberg S, Duckwitz S, Gamber TG. Robust Planning of the Provision of complex
    Services. In: Villmer F-J, Padoano E, Department of Production Engineering and
    Management, editors. Production Engineering and Management. Lemgo; 2018. p. 271–81.'
conference:
  end_date: 2018-10-05
  location: Lemgo
  name: Proceedings 8th International Conference
  start_date: 2018-10-04
corporate_editor:
- Department of Production Engineering and Management
- Hochschule Ostwestfalen-Lippe
date_created: 2019-02-13T16:11:29Z
date_updated: 2023-03-15T13:50:08Z
department:
- _id: DEP7020
- _id: DEP1305
editor:
- first_name: Franz-Josef
  full_name: Villmer, Franz-Josef
  last_name: Villmer
- first_name: Elio
  full_name: Padoano, Elio
  last_name: Padoano
issue: '1'
keyword:
- SRCPSP
- Simulation
- Petri Nets
- Proposal development
language:
- iso: eng
page: 271-281
place: Lemgo
publication: Production Engineering and Management
publication_identifier:
  isbn:
  - 978-3-946856-03-0
publication_status: published
status: public
title: Robust Planning of the Provision of complex Services
type: conference
user_id: '74004'
year: 2018
...