@article{6925,
  abstract     = {{The compatibility concept is widely used in psychology and ergonomics. It describes the fit between elements of a sociotechnical system which is a prerequisite to successfully cooperate towards a common goal. For at least three decades, cognitive compatibility is of increasing importance. It describes the fit of externally presented information, information processing, and the required motor action. However, with increasing system complexity, probability for incompatibility increases, too, leading to time losses, errors and overall degraded performance. The elimination of cognitive incompatibilities through ergonomic measures at the workplace requires a lot of creativity and effort. Using practical examples from mixed-model assembly, improved information management and the use of informational assistance systems are discussed as promising ergonomic approaches. The ultimate goal is to avoid cognitive overload, for example in part picking or assembly tools choosing. To find a fit between externally mediated work instructions via displays and the subjectively used internal models and competencies is a challenging task. Only if this fit is given the system is perceived as beneficial. To achieve this, the assistance system should be configurable to fit individual needs as far as possible. Successful system design requires early participation and comprehensive integration of the assistance systems into the existing IT infrastructure.

Practical relevance: Varied manual assembly requires a high degree of cognitive work. A rise in complexity of the assembly task increases the risk that cognitive incompatibility and thus cognitive overload will occur more frequently. It is shown that such unhealthy conditions can be countered by better information presentation and by the use of individually adaptable informational assistance systems.}},
  author       = {{Bläsing, Dominic and Bornewasser, Manfred and Hinrichsen, Sven}},
  issn         = {{0340-2444}},
  journal      = {{Zeitschrift für Arbeitswissenschaft}},
  keywords     = {{Compatibility, Mental model, Mental workload, Multi-model assembly, Informational assistance systems}},
  publisher    = {{Springer}},
  title        = {{{Cognitive compatibility in modern manual mixed-model assembly systems}}},
  doi          = {{10.1007/s41449-021-00296-1}},
  year         = {{2021}},
}

@article{4377,
  abstract     = {{Within the last years the concept of trust has attracted increased attention in the field of smart home environments. However, little is known about what determines trustworthiness in this context. For this reason the objective was to examine mental models in terms of anthropomorphic perception of smart home environments and its relation to trustworthiness. Two studies (N=36) were carried out in the Future Care Lab, a simulated intelligent home environment. We used the teach-back method to help participants to talk about the smart home environment technology and asked to generate a metaphor of an experienced home-monitoring scenario. Finally, we applied linguistic analysis of responses to detect anthropomorphic characteristics. In general, results demonstrate inspiring metaphors related to the personal assistance system, e.g. "like an airbag…" or "like a family member…", which might be useful for future interface designs and approaches of communication in the context of smart home environments. However, no relation of anthropomorphism and trustworthiness could be found. Therefore, we suggest an anthropomorphic threshold, which should be investigated by using an improved method and trust scale.}},
  author       = {{Sack, Oliver and Röcker, Carsten}},
  issn         = {{2368-6103}},
  journal      = {{International Journal of Virtual Worlds and Human Computer Interaction}},
  keywords     = {{Smart environment, e-health, user study, mental model, anthropomorphism, metaphor, technology acceptance, trust, evaluation}},
  number       = {{1}},
  pages        = {{28 -- 36}},
  publisher    = {{ Avestia Publishing, International ASET Inc. }},
  title        = {{{“Like a Family Member Who Takes Care of Me” – Users’ Anthropomorphic Representations and Trustworthiness of Smart Home Environments}}},
  doi          = {{10.11159/vwhci.2014.004}},
  volume       = {{2}},
  year         = {{2014}},
}

@article{4381,
  abstract     = {{This article reports on two user studies exploring the knowledge of end users about technical processes of technology-enhanced home environments, which are often assumed to play an important role for attitudes such as privacy and security. In the first study (n=12 participants between 19-71 years of age), we analyzed user knowledge about technical processes using the teach-back methodology. In the second study, we additionally applied new developed questionnaires and analyzed participants’ data (n=24 participants between 19-76 years of age) regarding relations of user factors, users’ knowledge about technical processes and attitudes such as privacy and security of technology-enhanced environments. In contrast to existing assumptions, the results showed that general structural knowledge about technical processes was not related with attitudes such as privacy and security. Additionally, we found that most participants had only relatively superficial knowledge about technical processes, which was further influenced by age and technology experience.}},
  author       = {{Sack, Oliver and Röcker, Carsten}},
  isbn         = {{2332-3477}},
  issn         = {{2332-3485 }},
  journal      = {{Universal Journal of Psychology}},
  keywords     = {{Technology-enhanced Environment, Ambient Assisted Living, Mental Model, Teach Back, Privacy, Security}},
  number       = {{2}},
  pages        = {{72 -- 83}},
  publisher    = {{Horizion }},
  title        = {{{Privacy and Security in Technology-Enhanced Environments: Exploring Users’ Knowledge about Technological Processes of Diverse User Groups}}},
  doi          = {{10.13189/ujp.2013.010207}},
  volume       = {{1}},
  year         = {{2013}},
}