@inbook{13788,
  author       = {{Paluch, Stefanie and Wittkop, Thomas}},
  booktitle    = {{Marketing.Neu.Denken}},
  title        = {{{Von Menschen und Maschinen: Humanoide Roboter als Markenbotschafter – Chancen, Herausforderungen und Konsumentenreaktionen}}},
  doi          = {{https://doi.org/10.1007/978-3-658-49371-4_18}},
  year         = {{2026}},
}

@inbook{13787,
  author       = {{Paluch, Stefanie and Wittkop, Thomas}},
  booktitle    = {{ Sustainable Service Management. Forum Dienstleistungsmanagement}},
  title        = {{{Digital Transformation and its Impact on Sustainable Service Innovations}}},
  doi          = {{https://doi.org/10.1007/978-3-658-45148-6_17}},
  year         = {{2024}},
}

@inbook{13786,
  author       = {{Paluch, Stefanie and Wittkop, Thomas}},
  booktitle    = {{Artificial intelligence in Customer Service}},
  title        = {{{Role of Risk on Employees’ Willingness to Collaborate with Artificial Intelligence and its Impact on Wellbeing}}},
  year         = {{2023}},
}

@inbook{13791,
  author       = {{Paluch, Stefanie and Wittkop, Thomas}},
  booktitle    = {{Künstliche Intelligenz im Dienstleistungsmanagement, Forum Dienstleistungsmanagement}},
  title        = {{{Do You Care What Robots Think? – Embarrassing Encounters with Service Robots}}},
  year         = {{2021}},
}

@misc{13790,
  author       = {{Paluch, Stefanie and Wittkop, Thomas}},
  booktitle    = {{Journal of Wine Research}},
  issn         = {{0957-1264}},
  number       = {{3}},
  pages        = {{206--228}},
  publisher    = {{Informa UK Limited}},
  title        = {{{Virtual wine tastings ­– how to ‘zoom up’ the stage of communal experience}}},
  doi          = {{10.1080/09571264.2021.1971640}},
  volume       = {{32}},
  year         = {{2021}},
}