@inbook{13791,
  author       = {{Paluch, Stefanie and Wittkop, Thomas}},
  booktitle    = {{Künstliche Intelligenz im Dienstleistungsmanagement, Forum Dienstleistungsmanagement}},
  title        = {{{Do You Care What Robots Think? – Embarrassing Encounters with Service Robots}}},
  year         = {{2021}},
}