---
res:
  bibo_abstract:
  - Smart services have become increasingly important in the last few years. The provision
    of smart services combined with product portfolios is advantageous because individual
    contexts of customers who use the products are addressed. While various and frequently
    changing data are collected and analyzed, specific knowledge is necessary to turn
    data into valuable information. A knowledge management system (KMS) adapted to
    requirements of provided smart services is necessary to aggregate, maintain, and
    provide knowledge. With a comprehensive literature review over 157 papers, we
    extracted requirements for KMS for smart services (Smart Service KMS). We present
    ten design principles derived from the requirements focusing on how tailored Smart
    Service KMS can be designed. We contribute to the theory by providing an overview
    about crucial requirements of Smart Service KMS. Practitioners can use our design
    principles to develop efficient Smart Service KMS@eng
  bibo_authorlist:
  - foaf_Person:
      foaf_givenName: Sonja
      foaf_name: Dreyer, Sonja
      foaf_surname: Dreyer
  - foaf_Person:
      foaf_givenName: 'Oliver '
      foaf_name: 'Werth, Oliver '
      foaf_surname: Werth
  - foaf_Person:
      foaf_givenName: Daniel
      foaf_name: Olivotti, Daniel
      foaf_surname: Olivotti
  - foaf_Person:
      foaf_givenName: Nadine
      foaf_name: Guhr, Nadine
      foaf_surname: Guhr
      foaf_workInfoHomepage: http://www.librecat.org/personId=77748
    orcid: 0000-0001-8812-1488
  - foaf_Person:
      foaf_givenName: Michael H.
      foaf_name: Breitner, Michael H.
      foaf_surname: Breitner
  bibo_doi: 10.2979/eservicej.13.2.02
  bibo_issue: '2'
  bibo_volume: 13
  dct_date: 2021^xs_gYear
  dct_isPartOf:
  - 'http://id.crossref.org/issn/1528-8226 '
  - http://id.crossref.org/issn/1528-8234
  dct_language: eng
  dct_publisher: Indiana University Press@
  dct_subject:
  - Design Principles
  - Design Science Research
  - Knowledge Management Systems
  - Smart Service KMS
  - Smart Services
  dct_title: 'Knowledge Management Systems for Smart Services: A Synthesis of Design
    Principles @'
...