{"doi":"10.1177/1094670518802059","status":"public","type":"scientific_journal_article","_id":"7524","intvolume":"        22","volume":22,"year":2019,"date_updated":"2023-03-15T13:50:10Z","date_created":"2022-04-13T10:55:36Z","publication":"Journal of Service Research","page":"60-74","user_id":"77945","title":"The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery","author":[{"full_name":"Albrecht, Arne K.","last_name":"Albrecht","first_name":"Arne K."},{"orcid":"0000-0002-2533-335X","first_name":"Tobias","last_name":"Schäfers","full_name":"Schäfers, Tobias","id":"77945"},{"full_name":"Walsh, Gianfranco","last_name":"Walsh","first_name":"Gianfranco"},{"first_name":"Sharon E.","last_name":"Beatty","full_name":"Beatty, Sharon E."}],"publication_status":"published","language":[{"iso":"eng"}],"quality_controlled":"1","publisher":"Sage","citation":{"apa":"Albrecht, A. K., Schäfers, T., Walsh, G., &#38; Beatty, S. E. (2019). The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery. <i>Journal of Service Research</i>, <i>22</i>(1), 60–74. <a href=\"https://doi.org/10.1177/1094670518802059\">https://doi.org/10.1177/1094670518802059</a>","ama":"Albrecht AK, Schäfers T, Walsh G, Beatty SE. The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery. <i>Journal of Service Research</i>. 2019;22(1):60-74. doi:<a href=\"https://doi.org/10.1177/1094670518802059\">10.1177/1094670518802059</a>","chicago":"Albrecht, Arne K., Tobias Schäfers, Gianfranco Walsh, and Sharon E. Beatty. “The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery.” <i>Journal of Service Research</i> 22, no. 1 (2019): 60–74. <a href=\"https://doi.org/10.1177/1094670518802059\">https://doi.org/10.1177/1094670518802059</a>.","din1505-2-1":"<span style=\"font-variant:small-caps;\">Albrecht, Arne K.</span> ; <span style=\"font-variant:small-caps;\">Schäfers, Tobias</span> ; <span style=\"font-variant:small-caps;\">Walsh, Gianfranco</span> ; <span style=\"font-variant:small-caps;\">Beatty, Sharon E.</span>: The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery. In: <i>Journal of Service Research</i> Bd. 22, Sage (2019), Nr. 1, S. 60–74","chicago-de":"Albrecht, Arne K., Tobias Schäfers, Gianfranco Walsh und Sharon E. Beatty. 2019. The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery. <i>Journal of Service Research</i> 22, Nr. 1: 60–74. doi:<a href=\"https://doi.org/10.1177/1094670518802059,\">10.1177/1094670518802059,</a> .","van":"Albrecht AK, Schäfers T, Walsh G, Beatty SE. The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery. Journal of Service Research. 2019;22(1):60–74.","mla":"Albrecht, Arne K., et al. “The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery.” <i>Journal of Service Research</i>, vol. 22, no. 1, Sage, 2019, pp. 60–74, doi:<a href=\"https://doi.org/10.1177/1094670518802059\">10.1177/1094670518802059</a>.","havard":"A.K. Albrecht, T. Schäfers, G. Walsh, S.E. Beatty, The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery, Journal of Service Research. 22 (2019) 60–74.","short":"A.K. Albrecht, T. Schäfers, G. Walsh, S.E. Beatty, Journal of Service Research 22 (2019) 60–74.","ieee":"A. K. Albrecht, T. Schäfers, G. Walsh, and S. E. Beatty, “The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery,” <i>Journal of Service Research</i>, vol. 22, no. 1, pp. 60–74, 2019.","ufg":"<b>Albrecht, Arne K. et. al. (2019)</b>: The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery, in: <i>Journal of Service Research</i> <i>22</i> (<i>1</i>), S. 60–74.","bjps":"<b>Albrecht AK <i>et al.</i></b> (2019) The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery. <i>Journal of Service Research</i> <b>22</b>, 60–74."},"extern":"1","issue":"1","article_type":"original"}