Knowledge Management Systems for Smart Services: A Synthesis of Design Principles
S. Dreyer, O. Werth, D. Olivotti, N. Guhr, M.H. Breitner, E-Service Journal 13 (2021) 27–67.
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Zeitschriftenaufsatz (wiss.)
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Abstract
Smart services have become increasingly important in the last few years. The provision of smart services combined with product portfolios is advantageous because individual contexts of customers who use the products are addressed. While various and frequently changing data are collected and analyzed, specific knowledge is necessary to turn data into valuable information. A knowledge management system (KMS) adapted to requirements of provided smart services is necessary to aggregate, maintain, and provide knowledge. With a comprehensive literature review over 157 papers, we extracted requirements for KMS for smart services (Smart Service KMS). We present ten design principles derived from the requirements focusing on how tailored Smart Service KMS can be designed. We contribute to the theory by providing an overview about crucial requirements of Smart Service KMS. Practitioners can use our design principles to develop efficient Smart Service KMS
Stichworte
Erscheinungsjahr
Zeitschriftentitel
e-Service Journal
Band
13
Zeitschriftennummer
2
Seite
27-67
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eISSN
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Dreyer S, Werth O, Olivotti D, Guhr N, Breitner MH. Knowledge Management Systems for Smart Services: A Synthesis of Design Principles . e-Service Journal. 2021;13(2):27-67. doi:10.2979/eservicej.13.2.02
Dreyer, S., Werth, O., Olivotti, D., Guhr, N., & Breitner, M. H. (2021). Knowledge Management Systems for Smart Services: A Synthesis of Design Principles . E-Service Journal, 13(2), 27–67. https://doi.org/10.2979/eservicej.13.2.02
Dreyer S et al. (2021) Knowledge Management Systems for Smart Services: A Synthesis of Design Principles . e-Service Journal 13, 27–67.
Dreyer, Sonja, Oliver Werth, Daniel Olivotti, Nadine Guhr, and Michael H. Breitner. “Knowledge Management Systems for Smart Services: A Synthesis of Design Principles .” E-Service Journal 13, no. 2 (2021): 27–67. https://doi.org/10.2979/eservicej.13.2.02.
Dreyer, Sonja, Oliver Werth, Daniel Olivotti, Nadine Guhr und Michael H. Breitner. 2021. Knowledge Management Systems for Smart Services: A Synthesis of Design Principles . e-Service Journal 13, Nr. 2: 27–67. doi:10.2979/eservicej.13.2.02, .
Dreyer, Sonja ; Werth, Oliver ; Olivotti, Daniel ; Guhr, Nadine ; Breitner, Michael H.: Knowledge Management Systems for Smart Services: A Synthesis of Design Principles . In: e-Service Journal Bd. 13. Bloomington, Ind., Indiana University Press (2021), Nr. 2, S. 27–67
S. Dreyer, O. Werth, D. Olivotti, N. Guhr, M.H. Breitner, Knowledge Management Systems for Smart Services: A Synthesis of Design Principles , E-Service Journal. 13 (2021) 27–67.
S. Dreyer, O. Werth, D. Olivotti, N. Guhr, and M. H. Breitner, “Knowledge Management Systems for Smart Services: A Synthesis of Design Principles ,” e-Service Journal, vol. 13, no. 2, pp. 27–67, 2021, doi: 10.2979/eservicej.13.2.02.
Dreyer, Sonja, et al. “Knowledge Management Systems for Smart Services: A Synthesis of Design Principles .” E-Service Journal, vol. 13, no. 2, 2021, pp. 27–67, https://doi.org/10.2979/eservicej.13.2.02.
Dreyer, Sonja u. a.: Knowledge Management Systems for Smart Services: A Synthesis of Design Principles , in: e-Service Journal 13 (2021), H. 2, S. 27–67.
Dreyer S, Werth O, Olivotti D, Guhr N, Breitner MH. Knowledge Management Systems for Smart Services: A Synthesis of Design Principles . e-Service Journal. 2021;13(2):27–67.
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