The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery

A.K. Albrecht, T. Schäfers, G. Walsh, S.E. Beatty, Journal of Service Research 22 (2019) 60–74.

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Zeitschriftenaufsatz (wiss.) | Veröffentlicht | Englisch
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Zeitschriftentitel
Journal of Service Research
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22
Zeitschriftennummer
1
Seite
60-74
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Albrecht AK, Schäfers T, Walsh G, Beatty SE. The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery. Journal of Service Research. 2019;22(1):60-74. doi:10.1177/1094670518802059
Albrecht, A. K., Schäfers, T., Walsh, G., & Beatty, S. E. (2019). The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery. Journal of Service Research, 22(1), 60–74. https://doi.org/10.1177/1094670518802059
Albrecht AK et al. (2019) The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery. Journal of Service Research 22, 60–74.
Albrecht, Arne K., Tobias Schäfers, Gianfranco Walsh, and Sharon E. Beatty. “The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery.” Journal of Service Research 22, no. 1 (2019): 60–74. https://doi.org/10.1177/1094670518802059.
Albrecht, Arne K., Tobias Schäfers, Gianfranco Walsh und Sharon E. Beatty. 2019. The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery. Journal of Service Research 22, Nr. 1: 60–74. doi:10.1177/1094670518802059, .
Albrecht, Arne K. ; Schäfers, Tobias ; Walsh, Gianfranco ; Beatty, Sharon E.: The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery. In: Journal of Service Research Bd. 22, Sage (2019), Nr. 1, S. 60–74
A.K. Albrecht, T. Schäfers, G. Walsh, S.E. Beatty, The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery, Journal of Service Research. 22 (2019) 60–74.
A. K. Albrecht, T. Schäfers, G. Walsh, and S. E. Beatty, “The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery,” Journal of Service Research, vol. 22, no. 1, pp. 60–74, 2019.
Albrecht, Arne K., et al. “The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery.” Journal of Service Research, vol. 22, no. 1, Sage, 2019, pp. 60–74, doi:10.1177/1094670518802059.
Albrecht, Arne K. et. al. (2019): The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery, in: Journal of Service Research 22 (1), S. 60–74.
Albrecht AK, Schäfers T, Walsh G, Beatty SE. The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery. Journal of Service Research. 2019;22(1):60–74.

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